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Frequently Asked Questions

Can I trust you ?

What Size am I ?

What are Nova sizes ?

Can I exchange garments ?

How fast can I receive my swimsuit ?

How do you send me the swimwear ?

Are the Aquaspeed Elite chlorine resistant ?

 

If you cannot find your question, please contact us at support@novaswimwear.com

 

Can I trust you?

You can trust us, we have been trading as Nova Swimwear since 1986. We have a complete manufacturing factory with a retail shop attached on the Gold Coast, Australia. We are not one of those over-night pop up swimwear stores.

What Size am I?

Our swimsuits are made for a firm fit, please refer to our sizing chart.

Fitting does come down to a personal choice whether you perfer a firm fitting swimsuit or softer fit for more comfort.

What are Nova Sizes?

For Females we range from Girls 6 to Girls 14 and Ladies 8 to Ladies 22. Please check each swimsuit, as the sizes available will vary.

For Male, we range from Boys 6 to Boys 14 and Mens 14 to Mens 24. Please check each swimsuit, as the sizes available will vary.

Can I exchange garments

We do not do exchanges. Please purchase the item you want and return the other item for a refund. Provided that the garment is still in NEW condition and all swing tags are still attached you will be refunded.

Refund requests must be received at Nova Swimwear within 30 days of purchase.

How fast can I receive my swimsuit?

If purchased before 2:00pm ESDT in Australia, your order will be sent the same day. Otherwise they will be sent the next business day. On the off chance that we do not have your swimsuit in stock, one of our friendly staff will contact you.

How do you send me the swimwear?

All orders are set via Express Priority, you should receive your purchase in 1-5 business days.

Are the Aquaspeed Elite chlorine resistant?

No they are not. They are racing garments only, made from a Nylon/Elastane blend. Aquaspeed Elite is a fabricated material that has a longer life than previous skins. Please observe washing intructions to get the longest life from the the garment.

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