Not 100% satified with your swimsuit? Here's what to do...

 

Want to return something for a refund?

Simply download, print out and complete the refund request form.  

 

Need an exchange ?

The quickest & easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and simply return your original order back to us for a refund (as above).
 
If you want to exchange your order, please send it back to us and request an exchange, we're happy to do that. Just download the exchange form to complete, don't forget to include that form with your order, as well as a reply paid satchel for the return of your exchange.

If you cannot purchase a reply paid satchel, please purchase the appropriate prepaid postage through our website.
 
 

Where to send to ?

Nova Swimwear
PO BOX 2377
Nerang, QLD, 4211
Australia
 

When will my exchange/refund be processed ?

Please allow 2-3 days for your refund or exchange to be processed, shipping times for your exchange will vary. It will depend on what kind of parcel pack you provided us, express or priority post will be 2-5 days. However regular mail can take up to 10 days to arrive. You will be notified when your exchange or refund has been processed. If you haven't heard from us, please contact us on +61 7 5596 2856 or email us at support@novaswimwear.com and we'll have a look for you.

Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions;

  • Although you may try on an item, all return products must be in new and unused condition, with swing tickets attached.
  • Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
  • For international orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival).
  • The customer is responsible for any postage fees for returns

Faulty Garments ?

Nova Swimwear has the right to assess the age and condition of returned swimsuits that has been worn prior to offering a refund or exchange. Unless the swimwear is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use. If your garment has not been worn, please contact us & we would be happy to arrange for a replacement to be sent to you. If you have ordered an item and believe it to be faulty, please fill out the claims form located below and return to;

Nova Swimwear
PO BOX 2377
Nerang East, QLD, 4211
Australia