BUYER INFO

Free Express Shipping

ALL ORDERS ARE SHIPPED THE DAY WE RECEIVE THEM, FROM OUR FACTORY IN AUSTRALIA!

For Australian orders we use Express Post Eparcel. This is a FREE service.

Delivery is usually 1 business day to CBD areas and 3 to 6 business days to country areas. 

International orders are shipped EXPRESS INTERNATIONAL; delivery is 3 to 10 business days’ dependent on your country.

International orders are charged at AUD$25.00.

Orders will need to be signed for.

Thank you for shopping with Nova Swimwear,

Proudly Australian Made Swimwear.

Return Policy

NOT 100% SATISFIED WITH YOUR SWIMSUIT? HERE'S WHAT TO DO...

You can  return your product for a refund? Return postage paid by the customer

Need an exchange?

The quickest & easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and simply return your original order back to us for a refund.

Where to send your item for refund:

Nova Swimwear

PO BOX 2377

Nerang, QLD, 4211

Australia

 

When will my exchange/refund be processed?

Please allow 2-3 days for your refund to be processed, shipping times for your return will vary depending on your return method and your location. 

 You will be notified when your refund has been processed. If you haven't heard from us, please contact us on +61 7 5596 2856 or email us at support@novaswimwear.com and we'll have a look for you.

Your satisfaction is our priority, so please take the time to familiarize yourself with the following conditions;

  • Although you may try on an item, all return products must be in new and unused condition, with swing tickets attached.
  • Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
  • For international orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival).
  • The customer is responsible for any postage fees for returns

Faulty Garments?

Nova Swimwear has the right to assess the age and condition of returned swimsuits that has been worn prior to offering a refund or exchange. Unless the swimwear is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use. If your garment has not been worn, please contact us & we would be happy to arrange for a replacement to be sent to you. If you have ordered an item and believe it to be faulty, please fill out the claims form located below and return to;

Nova Swimwear

PO BOX 2377

Nerang East, QLD, 4211

Australia 

Download Faulty Goods Form

 

PAYMENT METHODS

Paypal.....Visa ....MasterCard...AMEX....Afterpay

 

Frequently Asked Questions

Can I trust you ?

What Size am I ?

What are Nova sizes ?

Can I exchange garments ?

How fast can I receive my swimsuit ?

How do you send me the swimwear ?

Are the Aquaspeed Elite chlorine resistant ? 

If you cannot find your question, please contact us at support@novaswimwear.com 

Can I trust you?

You can trust us; we have been trading as Nova Swimwear since 1986. We have a complete manufacturing factory with a retail shop attached on the Gold Coast, Australia. We are not one of those over-night pop up swimwear stores.

What Size am I?

Our swimsuits are made for a firm fit, please refer to our sizing chart.

Fitting does come down to a personal choice whether you prefer a firm fitting swimsuit or softer fit for more comfort.

What are Nova Sizes?

For Females we range from Girls 6 to Girls 14 and Ladies 8 to Ladies 22. Please check each swimsuit, as the sizes available will vary.

For Male, we range from Boys 6 to Boys 14 and Mens 14 to Mens 24. Please check each swimsuit, as the sizes available will vary.

Can I exchange garments

We do not do exchanges. Please purchase the item you want and return the other item for a refund. Provided that the garment is still in NEW condition and all swing tags are still attached you will be refunded.

Refund requests must be received at Nova Swimwear within 30 days of purchase.

How fast can I receive my swimsuit?

If purchased before 2:00pm ESDT in Australia, your order will be sent the same day. Otherwise they will be sent the next business day. On the off chance that we do not have your swimsuit in stock, one of our friendly staff will contact you.

How do you send me the swimwear?

All orders are set via Express Priority, you should receive your purchase in 1-5 business days.

Are the Aquaspeed Elite chlorine resistant?

No they are not. They are racing garments only, made from a Nylon/Elastane blend. Aquaspeed Elite is a fabricated material that has a longer life than previous skins. Please observe washing instructions to get the longest life from the garment.

 

Order Information

Schools and Clubs

Please make sure all information needed is complete - size, colours, lining, screen printing and most of all a contact phone number and delivery address. If you need any help please phone 07 5596 2856.

Email to - support@novaswimwear.com

Postage charges apply to all orders, please ask.

Retail Orders

Please add your garments to the shopping cart and proceed through the PayPal checkout.

Once we receive payment from your PayPal account or Credit Card, your order will be sent via Express Post.

Upon delivery you will be required to sign for your order. Please make yourself or another person available to sign for your parcel. If you are not available at the time of delivery, your parcel will be taken to your local post office.

A collection card should be left to inform you that your parcel will be available for pick-up at your local post office.

An email will be sent containing your tracking ID, you can trace your parcel through www.auspost.com.au/track/

All orders will be despatched the same day if received prior to 2pm (QLD time).

All Exchanges - Return postage applies

Yes you can return your garment, provided that the garment is still in NEW condition and all swing tags are still attached. All garments must be returned within 30 days of purchase.

Please Note: All returns postage must be paid by the customer.

About Nova Swimwear

Quality Bathers Online


Established on the Gold Coast in Australia in 1986, Nova Swimwear supplies swim clubs, schools, colleges, surf life saving clubs and many thousands of competitors and retail customers with high quality chlorine resistant swimwear and swimsuits.

The Nova Swimwear design team has developed many new innovative styles and shapes in One Piece Swimsuits, Jammers, Elite Racing Swimwear, Plus Size Swimsuits, Two Piece Bikinis and Deck Coats. We have a large range of stylish prints to suit all swimmers from girls to ladies, boys to men.

Nova Swimwear has been available to the public; online since 2005 with a 100% satisfaction rating.

Nova is proud to manufacture in Australia.

We supervise our own Quality Control in-house, so we can ensure that our commitment to durability, comfort, high performance and great aesthetics are built into each and every Nova swimsuit.    

NOVA RACING’s range of world-class swimsuits are used and recommended by Australian representative swimmers and elite triathletes. 

 

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